Payment & Refund Policy

Effective Date: September 3, 2025

1. Introduction

This Payment & Refund Policy outlines the terms under which Final Touch Piano Restorations ("Company", "we", "our") accepts payments and issues refunds for piano tuning, repair, and refinishing services provided across the United States. By using our services, you agree to comply with this policy.

2. Payment Terms

Full payment is required at the time of service or prior to delivery unless otherwise agreed. We accept major credit and debit cards, as well as secure online payments. All charges are processed in U.S. dollars (USD).

3. Service Fees

Service fees are provided at the time of booking and may vary depending on the type of service, condition of the instrument, and any custom refinishing work requested. Additional fees will be communicated and must be approved prior to service.

4. Refund Policy

Refunds are provided under the following conditions:

• If the piano is damaged due to negligence by Final Touch Piano Restorations.
• If services are not performed according to the agreed specifications.
• If a customer cancels a scheduled service with at least 24 hours’ notice.

No refunds will be issued for services completed as agreed or for cancellations made less than 24 hours before the scheduled service.

5. Refund Process

To request a refund, please contact us via email or phone with your order details and reason for the request. Approved refunds will be processed to the original payment method within 7–10 business days.

6. Cancellations & Rescheduling

Customers may cancel or reschedule services with at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.

7. Contact Information

For questions regarding this Payment & Refund Policy, please contact us:

Final Touch Piano Restorations
Address: 13267 State Highway 160, Cleveland, AL, 35049-4534
Email: emmettburton@touchpianoref.com
Phone: (205) 559-7414
Website: touchpianoref.com